Terms and Conditions

Terms and Conditions of the Lenanto.pl Online Store

(Version effective from 03.04.2026)

§ 1. General Information

The Lenanto.pl online store (hereinafter: the “Store”) is operated by: LENANTO sp. z o.o. with its registered office in Mogilany (32-031), os. Parkowe Wzgórze 126, NIP: 9442290063, REGON: 529412300, KRS: 0001122004, e-mail: [email protected] (hereinafter: the “Seller”).
Returns and complaints address (warehouse/office): Lenanto, ul. Krakowska 31 (1st floor), 32-031 Mogilany, Poland. Courier contact number: +48 531 908 406.
These Terms and Conditions define the rules for using the Store, placing orders, concluding distance sales contracts, deliveries, payments, the right of withdrawal, complaint procedures and the provision of electronic services.
Contracts concluded via the Store are governed by Polish law, in particular: (a) the Act of 30 May 2014 on Consumer Rights (implementing EU Directive 2011/83/EU on consumer rights), (b) the Civil Code, (c) the Act on the provision of electronic services, (d) personal data protection regulations (GDPR/RODO). For customers based in other EU Member States, mandatory consumer protection provisions of the customer’s country of habitual residence shall also apply where they afford greater protection.
These Terms and Conditions are made available free of charge before the conclusion of a contract and may be saved or printed by the Customer.

§ 2. Definitions

Business Days – Monday to Friday, excluding public holidays in the Republic of Poland.
Customer – a natural person, legal person or organisational unit with legal capacity that uses the Store, including making purchases.
Consumer – a natural person performing a legal act not directly related to their business or professional activity, within the meaning of Article 2(1) of EU Directive 2011/83/EU.
Business Customer – an entity making a purchase directly related to its business or professional activity.
Sole trader with consumer rights (PNPK) – a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person (in particular, as resulting from the subject of activity disclosed in the Polish CEIDG register). This status applies under Polish law and may confer certain consumer-equivalent protections.

§ 8. Right of Withdrawal (Returns) – Consumer and PNPK

The Consumer and PNPK may withdraw from the Sales Contract without giving a reason within 14 days from the day on which the Consumer/PNPK or a third party designated by them (other than the carrier) took possession of the Product, in accordance with Article 9 of EU Directive 2011/83/EU and the Polish Consumer Rights Act.

To meet the deadline, it is sufficient to send the withdrawal statement before its expiry.

The withdrawal statement may be submitted: (a) by e-mail to: [email protected], or (b) in writing to the Seller’s address.

Return of the Product: the Consumer/PNPK is obliged to return the Product without undue delay, no later than 14 days from the date of withdrawal, to the returns address indicated in § 1(2). To meet the deadline, it is sufficient to dispatch the Product before the expiry of the period.

The cost of returning the Product is borne by the Consumer/PNPK (direct cost of return shipment), unless the Seller has agreed to bear the cost.

Refund: the Seller shall refund all payments received from the Consumer/PNPK, including the cost of delivery to the extent of the cheapest standard delivery method offered in the Store, no later than 14 days from the date of receiving the withdrawal statement. The Seller may withhold the refund until the Product has been received.

The refund is made using the same means of payment that the Consumer/PNPK used, unless they have expressly agreed to a different method that does not involve additional costs for them. In the case of card payment, the refund may be made to the account linked to the card.

Liability for diminished value: the Consumer/PNPK is liable for any diminished value of the Product resulting from the use of the Product beyond what is necessary to establish its nature, characteristics and functioning.

Exceptions to the right of withdrawal: the right of withdrawal does not apply in the cases specified in Article 16 of EU Directive 2011/83/EU and Article 38 of the Polish Consumer Rights Act (e.g. bespoke or clearly personalised goods, sealed goods which are unsuitable for return due to hygiene reasons once opened, etc.). If the Store offers Products subject to such an exception, the information will be provided alongside the Product.

§ 9. Product Complaints – Lack of Conformity with the Contract (Consumer and PNPK)

With respect to Consumers and PNPK, the Seller is liable for any lack of conformity of the Product with the Sales Contract in accordance with the Polish Consumer Rights Act and EU Directive 2019/771 on certain aspects concerning contracts for the sale of goods.

The Seller is liable for lack of conformity existing at the time of delivery and revealed within 2 years from that time (unless a longer durability period has been specified for the Product).

Submitting a complaint:

A complaint may be submitted by e-mail to: [email protected] (recommended) or in writing to the Seller’s address.
The complaint should include a description of the problem and data enabling identification of the order (e.g. order number). Photographs are optional but may facilitate the assessment.

Consumer/PNPK remedies:

In the first instance, the Consumer/PNPK may request repair or replacement of the Product.
The Seller shall carry out the repair or replacement within a reasonable time from the moment of being informed of the lack of conformity and without significant inconvenience.
The costs of repair or replacement are borne by the Seller (including shipping, labour and materials costs).
If repair and replacement are impossible or would involve disproportionate costs, the Seller may refuse to bring the Product into conformity in the manner chosen by the Consumer/PNPK and propose an alternative.
The Consumer/PNPK may submit a declaration of price reduction or withdraw from the contract if: the Seller has refused to bring the Product into conformity, or has failed to bring the Product into conformity within a reasonable time, or the lack of conformity persists despite an attempt to bring the Product into conformity, or the lack of conformity is significant enough to justify a price reduction/withdrawal without prior repair/replacement, or it is clear from the Seller’s statements or circumstances that the Seller will not bring the Product into conformity within a reasonable time or without significant inconvenience.
Withdrawal from the contract is not available if the lack of conformity is minor.

Returning the Product under a complaint:

The Seller may request that the Product be made available or returned for assessment of the complaint.
If it is necessary to return the Product, the Seller will cover the costs (e.g. return label) or reimburse reasonable return costs upon presentation of proof of dispatch.

Response to complaints: the Seller will respond to a Consumer/PNPK complaint on a durable medium within of receipt, unless specific provisions state otherwise.

Terms and Conditions of the Lenanto.pl Online Store

§ 1. General Information

§ 2. Definitions

§ 3. Technical Requirements and Rules for Using the Store

§ 4. Electronic Services

§ 5. Placing Orders and Conclusion of the Sales Contract

§ 6. Prices, Payments and Proof of Purchase

§ 7. Delivery

§ 8. Right of Withdrawal (Returns) – Consumer and PNPK

§ 9. Product Complaints – Lack of Conformity with the Contract (Consumer and PNPK)

§ 10. Complaints and Liability towards Business Customers (B2B)

§ 11. Promotions

§ 12. Complaints Regarding Electronic Services

§ 13. Product Reviews (Customer Information)

§ 14. Personal Data

§ 15. Out-of-Court Dispute Resolution

§ 16. Final Provisions